- Sales orders take approx. 10-14
business days
to get to our customers. Parts orders take approx. 5-7
business days
to get to our customers.
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- Shipping and handling is $.60-.85
per pound on
items within the contiguous 48 United States, with a minimum charge of
$11.50. We raise shipping weight on some products to cover the shipping
cost that we are charged. Shipping weight is not the actual
weight of the product.
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- Products that must be
shipped by freight
carrier will have a standard shipping fee and are not charged by the
pound.
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- Items that are shipped by freight carrier to a home or residential address are subject to a residential delivery fee from the freight company, these fees are not included in our shipping prices. Residential delivery fees range from $60.00-$100.00 and are collected by the freight carrier.
- To avoid a residential delivery charge you can choose to have your order shipped to a commercial address when the order is placed, or you can make arrangements to pick your order up from the trucking terminal when they call for delivery arrangements.
- NOTE: The residential delivery fee only covers the
shipping to a residential address. This fee does not include
inside delivery or any other special shipping request. Freight
carriers will charge extra for all requests other than having the
product in the truck at the address the customer has specified.
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- The freight carrier will call you to schedule delivery after the product has been shipped.
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- If the customer is not available to schedule a delivery time
the product will be returned to us and the customer is responsible for
all shipping charges and reshipping charges.
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- If the customer decides they do not want the product
after shipment they are responsible for all shipping charges and a 25%
restocking fee.
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- All
special freight carrier
requests such as inside
delivery, lift gate, residential delivery, sort and segregate, and help
unloading costs are the responsibility of the customer and are not
included in our shipping costs posted online. The customer will
have to pay any additional fees for these special requests and must
notify us of these requests prior to shipment so that we may ship by a
freight carrier that will do the special requests needed. If
these requested are not asked for through us prior to shipment we may
not be able to offer them at all. If the request is given to the
freight carrier we will be charging you the extra fees after you have
received the shipment without prior notification.
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- Do
not sign for a damaged
product without making a note that the product was not
received in good condition or a claim for replacement will be void! We
must be notified within 24 hours that a product has been received
damaged!
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- Customers
must inspect the product(s) at the time of delivery for damage prior to signing for it.
If damage has occurred please refuse the product and call us so
that we may ship out a replacement ASAP. If there is a broken
part please call us with the part number and serial number and we will
have a replacement part shipped to you ASAP.
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- Once an order has been shipped it can not be cancelled.
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- If you give us the wrong address we will charge you for any extra fees accumulated.
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- If a damaged item needs to go back to the
factory and you do not receive a call tag (UPS) or BOL (Freight
Carrier) within 5 business days contact us ASAP.
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-
If the item is not shipped within 10 business days of receiving the factory call tag or BOL, you may be billed for the item.
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- Make copies of the BOL and call tag for your records. If the Factory
does not receive the product within 30 Business days you may be billed
for that item unless you can prove that it was shipped.
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